If you have any questions about our products, you can call us or alternatively you can email us using the contact details on our website. One of our team will be fully able to assist you.
Frequently Asked Questions
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Which payment methods do you accept?
We accept most Visa and Mastercard Credit/Debit cards. If you can’t find your method of payment at the checkout then you can request to make the payment via Direct BAC’s transfer.
Do your prices include VAT?
We are a VAT registered company. So we will need to charge our customers VAT on any order placed.
Can I get a VAT Receipt?
A full breakdown of your order will be shown at the checkout before you make payment. You will automatically receive a VAT receipt/invoice via email as soon as you pay for your order. If you a business that needs an invoice before purchase. Please call us and we will place your order manually over the phone.
Can my order be delivered to a different address from the billing address?
Yes, as you process your order you can choose the ‘ship to’ button to select and enter a different delivery address.
How will my order get delivered?
Your goods will be delivered on an 18-ton vehicle, roughly the size of a dustbin lorry. The goods will be lowered via a tail lift and using a pallet truck will be manually pulled to the kerbside. If there is assistance at the property the driver may be able to move the goods to a paved, level surface or driveway.
How long will delivery take?
Delivery from order date usually takes no longer than 7-10 working days. Once your order has been received and confirmed with our carriers, one of our Delivery Team members will email to notify you of the delivery date.
Where do you deliver?
We can arrange delivery all over the UK. You will need to contact us to find out the delivery cost to your postcode area. If you live in Republic of Ireland, Northern Ireland or the Isle of Man, please contact us for an up to date delivery price, as these prices change on a regular basis.
Can I have a faster delivery?
We can arrange next days deliveries if requested. But this will come at an extra cost. Also, it can only be a next day delivery from dispatch and is dependant on the time of order and availability at the transport company for collection. If you need a faster delivery please contact us first to check the stock levels of the product you want. Then we can check the availibility of trunking at the transport company to see if a faster delivery can be satisfied. Please note that for some postcodes in the UK, 24 hour pallet deliveries can be difficult to arrange.
How do I fix your brick slips to a wall?
Our bricks slips can be attached attached to an exterior or interior wall just like tiling, Using 10mm tiling spacers and our specialist cladding mortar. Then you use a pointing mortar to finish your project. Preparation is key when using this product. You will need to know if the wall can handle the extra weight of the product. Then you need to seal the wall before using any adhesive or mortar. Think of external or internal tiling in regards to preparation work. If in doubt please contact us and we will issue guidance once we know a little more about your project.
Can you use your cast brick slips in a fireplace or near a heat source?
Our brick slips can be used around logburners and the surround of a live fireplace. They have a Class A fire rating as all materials used in the manufacture are inert. We would recommend using a specialist fire rated adhesive if the fireplace surround or area around a logburner will exceed temperatures of 100°C. We would not recommend that you use cast brick slips as fire bricks within a live flame fireplace.
What are brick slips?
Brick slips, also known as ‘Brick Tiles’, ‘Thin Bricks’, and ‘Brick Veneers’ are traditionally the faces of clay bricks. You take a brick and cut it down into a tile. Our brick slips are cast brick slips that are made in moulds using high-quality cement, aggregates, cement dyes and up to 60% recycled materials.
Where are Brickslips used ?
Brick slips are used when you want the look of a brick wall but the construction of a full brick wall isn’t possible or practable. Brick Slips are an easy alternative for a feature wall.
Can your cast brick slips be used externally?
Yes, our cast brick slips can be used externally. Our Brick slips have been tested to BS: 4551 and ASTM C67, C39, C567, C177-04, C67 in which they matched and in some cases exceeded the durability of other products in the same marketplace.
Can we fit your product directly onto plasterboard?
The maximum weight you can load onto plasterboard fixed onto the substrate using adhesive only is 20 kg per dispersed 1 SQM of wall. If the plasterboard is mechanically fixed with screws then the maximum weight is 70 kg per dispersed 1 SQM on the wall. So the answer is if you use our product then the plasterboard needs to be mechanically fixed. Also, we would recommend a scratch coat or good primer is used on the boards before using any adhesive.
